Legal Documents

SEC.01 Privacy Policy

Effective Date: September 1, 2026

DigitalCreativeCore ("we," "our," or "us"), located at VIA DEL BANDINO 39, 50126 FIRENZE, Italy, is committed to protecting your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR"). This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our services.

1. Data Controller

The data controller is DigitalCreativeCore, registered at VIA DEL BANDINO 39, 50126 FIRENZE, Italy. You may contact us regarding data protection matters at: [email protected] or +39 320 8394751.

2. Personal Data We Collect

We may collect the following categories of personal data:

• — Identity Data: Full name, username, or similar identifier.
• — Contact Data: Email address, telephone number, billing address.
• — Technical Data: IP address, browser type, device information, operating system.
• — Usage Data: Pages visited, time spent, interaction patterns within our digital platforms.
• — Communication Data: Any correspondence sent to us via forms, email, or telephone.

3. Legal Basis for Processing

We process personal data under the following lawful bases as defined by Article 6(1) of the GDPR:

• — Consent (Art. 6(1)(a)): Where you have given explicit consent for specific processing purposes.
• — Contract (Art. 6(1)(b)): Processing necessary for the performance of a contract or pre-contractual measures.
• — Legitimate Interest (Art. 6(1)(f)): Processing necessary for our legitimate business interests, provided such interests are not overridden by your fundamental rights.

4. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected. Contractual data is retained for a minimum of 6 years post-transaction as required by Italian commercial law. Data processed on the basis of consent is retained until withdrawal of consent.

5. Your Rights Under GDPR

Under the GDPR, you have the following rights regarding your personal data:

• — Right of Access (Art. 15): Request a copy of the personal data we hold about you.
• — Right to Rectification (Art. 16): Request correction of inaccurate personal data.
• — Right to Erasure (Art. 17): Request deletion of your personal data ("right to be forgotten").
• — Right to Restriction (Art. 18): Request restriction of processing of your personal data.
• — Right to Data Portability (Art. 20): Request transfer of your data in a structured, machine-readable format.
• — Right to Object (Art. 21): Object to processing based on legitimate interests or direct marketing.
• — Right to Withdraw Consent (Art. 7(3)): Withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Security

DigitalCreativeCore implements appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments in compliance with Article 32 of the GDPR.

7. Data Transfers

We do not transfer personal data outside the European Economic Area (EEA) unless adequate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission, in accordance with Chapter V of the GDPR.

8. Contact & Supervisory Authority

To exercise your rights or for any privacy-related inquiries, contact DigitalCreativeCore at VIA DEL BANDINO 39, 50126 FIRENZE, Italy, or via email at [email protected]. You also have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali).

SEC.02 Terms of Service

Effective Date: September 1, 2026

These Terms of Service ("Terms") govern all services provided by DigitalCreativeCore, registered at VIA DEL BANDINO 39, 50126 FIRENZE, Italy. By engaging our services, you agree to be bound by these Terms.

1. Scope of Services

DigitalCreativeCore provides creative agency and digital design services, including but not limited to brand identity systems, web design and development, UI/UX design, motion graphics, photography, and digital campaign design. The specific scope, deliverables, timeline, and pricing for each engagement are defined in a separate Statement of Work ("SOW") or project proposal.

2. Payment Terms

• — 2.1 A deposit of 50% of the total project fee is required before work commences, unless otherwise agreed in writing.
• — 2.2 Remaining balances are due upon project completion or milestone delivery as specified in the SOW.
• — 2.3 Invoices are payable within 14 days of issue. Late payments incur a statutory interest rate of 8% per annum under Italian Civil Code Art. 1284.
• — 2.4 All prices are exclusive of applicable VAT, which will be charged in accordance with Italian tax law.

3. Intellectual Property

• — 3.1 Full intellectual property rights transfer to the client upon receipt of final payment for the relevant project.
• — 3.2 DigitalCreativeCore retains the right to display completed work in portfolio and promotional materials unless expressly prohibited in the SOW.
• — 3.3 Third-party assets (stock images, fonts, libraries) are subject to their respective licenses. DigitalCreativeCore will clearly disclose any such dependencies.

4. Project Timeline & Delays

Delivery timelines specified in the SOW are estimates. Delays caused by client-side factors (late feedback, content delays, scope changes) may extend the timeline proportionally. DigitalCreativeCore will communicate any anticipated delays promptly.

5. Limitation of Liability

DigitalCreativeCore's total liability for any claim arising from or related to our services shall not exceed the total fees paid by the client for the relevant project. We shall not be liable for indirect, incidental, or consequential damages, including loss of revenue or business opportunity.

6. Termination

• — 6.1 Either party may terminate a project with 14 days' written notice.
• — 6.2 Upon termination, the client is liable for payment of all work completed up to the termination date.
• — 6.3 DigitalCreativeCore reserves the right to terminate immediately in case of non-payment beyond 30 days.

7. Governing Law

These Terms are governed by the laws of the Italian Republic. Any disputes shall be subject to the exclusive jurisdiction of the courts of Florence, Italy.

SEC.03 Cookies Policy

Effective Date: September 1, 2026

This Cookies Policy explains how DigitalCreativeCore, located at VIA DEL BANDINO 39, 50126 FIRENZE, Italy, uses cookies and similar technologies when you visit our website. This policy complies with the ePrivacy Directive (2002/58/EC) and the General Data Protection Regulation (EU) 2016/679.

1. What Are Cookies

Cookies are small text files placed on your device when you visit a website. They help us recognize your browser, remember your preferences, and improve your browsing experience. Cookies can be "session cookies" (deleted when you close your browser) or "persistent cookies" (retained until they expire or are deleted).

2. Cookies We Use

3. Managing Cookies

You can manage your cookie preferences at any time:

• — Through our cookie consent banner displayed on first visit.
• — By adjusting your browser settings to block or delete cookies.
• — By contacting DigitalCreativeCore directly at [email protected].

Please note that blocking certain cookies may impact the functionality of the website.

4. Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. DigitalCreativeCore does not control these third-party cookies. We recommend reviewing the privacy and cookies policies of these third-party providers for further information.

5. Updates to This Policy

DigitalCreativeCore may update this Cookies Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the updated policy.

SEC.04 Refund & Reimbursement Policy

Effective Date: September 1, 2026

DigitalCreativeCore, registered at VIA DEL BANDINO 39, 50126 FIRENZE, Italy, maintains a fair and transparent refund policy for all creative and digital design services provided.

1. Eligibility for Refund

• — 1.1 Clients may request a refund if work has not commenced and the initial deposit has been paid but no deliverables have been produced.
• — 1.2 If work has commenced, refunds are calculated proportionally based on the percentage of work completed at the time of cancellation.
• — 1.3 DigitalCreativeCore reserves the right to retain the full deposit if work has been substantially completed and is pending client review or approval.

2. Non-Refundable Items

• — Third-party costs incurred on behalf of the client (stock licenses, domain purchases, hosting fees, paid tools).
• — Work completed and approved by the client, including revised deliverables following client feedback.
• — Consulting or strategy sessions that have been delivered in full.

3. Refund Process

• — 3.1 Refund requests must be submitted in writing to [email protected] within 14 days of the relevant invoice or payment date.
• — 3.2 DigitalCreativeCore will acknowledge receipt of the refund request within 3 business days and provide a resolution within 14 business days.
• — 3.3 Approved refunds are processed to the original payment method within 10 business days of confirmation.

4. Dispute Resolution

In the event of a dispute regarding refund eligibility, DigitalCreativeCore commits to good-faith mediation. If a resolution cannot be reached, disputes shall be subject to the jurisdiction of the courts of Florence, Italy, in accordance with Italian Civil Code provisions.

5. Contact

For refund requests or questions about this policy, contact DigitalCreativeCore at VIA DEL BANDINO 39, 50126 FIRENZE, Italy, or via email at [email protected]. Telephone: +39 320 8394751.